Shipping Policy

Processing & Delivery Times

• Orders are processed within 1 to 5 business days (excluding weekends and holidays).
• During peak times, processing may take longer.

Shipping Methods & Estimated Delivery Times

Shipping fees are calculated at checkout based on your location and chosen shipping method.

Shipping Method	Estimated Delivery Time & Price
Delivery FRANCE METROPOLITAINE COLISSIMO DOMICILE SANS ET AVEC SIGNATURE	48h to 72h - Between 8 euros and 12 euros
Delivery DOM-TOM COLISSIMO DOMICILE SANS ET AVEC SIGNATURE	5 to 10 business days - Between 12 euros and 23 euros
Delivery RELAIS POINT MONDIAL RELAY	48h to 72h - Between 4,50 euros and 5,50 euros

Delivery times may vary depending on location and potential carrier delays.

International Shipping

• We ship internationally via Point de Retrait Mondial Relay (for eligible countries only) and Colissimo Expert International to select countries. Shipping fees and delivery times vary by destination.
• Customs duties, taxes, and import fees are the responsibility of the customer.

Order Tracking

• Once your order has shipped, you will receive an email with a tracking number.
• You can track your order on the carrier’s website.

Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Some items may be prohibited from international shipping due to customs regulations.

Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once they have been delivered.
• If your package arrives damaged, please contact us within 48 hours with photos.

Returns & Exchanges

For return requests, please refer to our Return Policy.

For any questions, contact our customer service at info@onziememuse.com